Craftersind is committed to providing our customers with high-quality and well-crafted furniture, but we also understand that sometimes returns or refunds may be necessary. That’s why we have a clear and transparent return and refund policy to make the process as easy and straightforward as possible.
Return Policy
We offer a 30-day return window for all of our products. To be eligible for a return, the item must be in its original condition, with all original packaging and tags attached, and a valid proof of purchase, such as a receipt or order confirmation. The 30-day return window starts from the date of purchase.
If you wish to initiate a return, please contact our customer support team at support@craftersind.com with your order number and the reason for the return. Our team will provide you with a return shipping label, which must be used to ship the item back to us.
Once we receive the returned item, we will inspect it to ensure that it meets our return criteria. If the item is approved for return, we will issue a refund in the original form of payment. Please note that we will deduct any shipping and handling fees from the refund amount.
Refund Policy
We offer a full refund of the purchase price for items that are returned within the 30-day return window, less any shipping and handling fees. Refunds will be issued in the original form of payment, and it may take 3-5 business days for the refund to appear on your account, depending on your bank’s processing time.
In the event that the returned item does not meet our return criteria, we may reject the return or issue a partial refund. If we reject the return, we will provide you with an explanation of the reason for the rejection.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately at support@craftersind.com. We will work with you to arrange for a replacement item or a refund. (NOTE – please contact under 24 hrs only if you received damged and defective items)
Exchanges
At this time, we do not offer exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return and place a new order for the desired item.
Final Sale Items
Final sale items, such as clearance or discounted items, are not eligible for return or refund.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer support team at support@craftersind.com. We are always happy to help.
Please note that Craftersind reserves the right to update this return and refund policy at any time. It is your responsibility to review this policy periodically to stay informed about any changes.
In addition to our standard return and refund policy, we also offer a satisfaction guarantee for all of our products. If for any reason you are not completely satisfied with your purchase, please contact us within 30 days of the original purchase date, and we will work with you to find a solution that meets your needs.
We understand that returning a large or bulky item can be difficult and expensive, which is why we strive to make the return process as easy and cost-effective as possible. We provide a return shipping label for all eligible returns, which means that you will not have to pay for return shipping.
To ensure that we can process your return quickly and efficiently, please make sure to follow our return criteria and include all original packaging and tags with the returned item. We reserve the right to reject returns that do not meet our criteria, and we will provide you with an explanation of the reason for the rejection.
We take pride in the quality of our products and stand behind them with our return and refund policy. If for any reason you are not completely satisfied with your purchase, please do not hesitate to contact us at support@craftersind.com